“The team that feels loved and cared for will create an environment where the patient feels loved and cared for.”
— Vance Thompson, MD
What helps a practice create an experience patients remember?
In this Practice Habits conversation, Matt Jensen sits down with Vance Thompson, MD, to talk about the people-first culture behind Vance Thompson Vision.
They explore how daily interactions, leadership habits, team support, and genuine care can shape the way a practice operates. Because when a team feels seen, valued, and supported, that feeling carries into every patient interaction.
In this webinar, you will learn:
How team culture affects patient trust and patient experience
Why clinical excellence and technology are expected, but human connection is what people remember
How leaders can build stronger teams through empathy, accountability, and open communication
What intentional huddles, retreats, and everyday interactions can do for team connection
Why hiring for both skill and a caring heart matters
How physicians can model and protect the culture they want their teams to feel
Subscribe for more practical conversations on leadership, team development, patient experience, and building stronger eye care practices