Your interventional glaucoma program doesn’t need more patients. It needs the right patients, with the right providers, and a team that knows exactly what to do.
In this Practice Habits webinar, Matt Jensen talks with Ashton Poe, Director of Interventional Eye Care Strategy at Sight Sciences, about how she built an IG program from the ground up.
Ashton started as an optician, then ran operations for 15 doctors across five locations. When reimbursement cuts hit and schedules were already full, she made IG her focus.
What you’ll learn:
– How to start small: one MD, one OD, and a short task force
– How to write protocols and talk tracks for every role, from the front desk to surgical coordinators
– How tracking the patient journey exposed a 60% drop-off between surgery scheduling and completion
– How to use data dashboards to spot patients who need intervention
– Why clear roles and education helped with staff retention
– How to build stronger referral relationships with optometrists
Ashton’s advice for practices getting started: pick one person to lead IG, shadow your clinics, set a baseline with data, then build protocols you can act on.
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