Transform your practice by creating a team culture so exceptional that patients can feel the difference the moment they walk through your doors. In this sessions, practice operations expert Matt Jensen sits down with Carrie Jacobs, VP of Operations at Chu Vision and President of ASOA, to reveal the tactical strategies behind building world-class team culture.
What You’ll Learn:
- The three foundational pillars of exceptional team culture: Education, Communication, and Caring
- How to create a certification and professional development program that builds team loyalty
- Communication strategies that work across multiple locations and staggered schedules
- Real examples of how empowered teams create unforgettable patient experiences
- Why you can’t have a world-class patient experience without being world-class to work for
Key Takeaways
- Culture isn’t a poster on the wall—it’s a daily practice that everyone lives
- Every team member should feel empowered to impact the patient experience
- Time is the currency of relationship building
- Quick “yes and” responses encourage team ownership and innovation