A great patient experience is key to retaining patients and attracting more through referrals. But how do you get there?
It all starts with your team. When they feel supported, cared for, and motivated, your team will be ready to provide best-in-class service to your patients.
Don’t know where to begin? Start with these three effective steps.
Understand Your Team’s Pain Points
What do your team members’ days look like? What are their biggest frustrations? Try shadowing different roles to understand ways that you might streamline communications and processes. This insider knowledge of each role can help you as you build strategy for the whole organization.
Rally Around Clear Shared Values
Great people won’t get very far if they don’t know which direction they’re going. Define your practice’s values so that everyone knows where to focus. Reinforce them with repetition and rituals, like naming one of your values each time you begin a team meeting.
Let your team take ownership of these values. You might be surprised by the incredible ways they put them into practice!
Show Your Team They’re Your Priority
When you meet with your team, be in the moment with them. Don’t check messages, respond to calls, or sidetrack the conversation. Your team is your greatest asset, and respecting their time helps them feel supported and ready to do great work together.
